At Lassad Care Services, we are committed to protecting the privacy and confidentiality of our clients' personal information. This privacy policy outlines how we collect, use, disclose, and safeguard the information we gather in the course of providing our home care services. By engaging our services, you consent to the practices described in this policy.

1.    Collection of Personal Information: We may collect personal information, including but not limited to, names, contact details, medical history, and other relevant information necessary for providing home care services. This information is obtained directly from clients or their authorized representatives, and we ensure that it is collected in a lawful and fair manner.

2.    Use of Personal Information: The personal information we collect is used solely for the purpose of providing home care services to our clients. This includes, but is not limited to, assessing client needs, developing care plans, coordinating and delivering care, and communicating with clients and their authorized representatives. We will only use personal information for the purposes for which it was collected, unless we obtain consent for additional uses or as required by law.

3.    Disclosure of Personal Information: We may disclose personal information to authorized third parties, such as healthcare professionals, caregivers, and service providers, only as necessary to deliver the requested services. We ensure that any third parties with whom we share personal information adhere to strict confidentiality and data protection standards. We do not sell or rent personal information to any third parties.

4.    Data Security: We have implemented reasonable technical, administrative, and physical safeguards to protect personal information against loss, unauthorized access, alteration, or disclosure. We employ secure data storage and transmission practices, regularly update our systems, and provide training to our staff on data protection and privacy.

5.    Data Retention: We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. When personal information is no longer required, we securely dispose of or anonymize it.

6.    Access and Correction: Clients have the right to access and correct their personal information held by Lassad Care Services. If you believe that any personal information we hold about you is inaccurate or incomplete, please contact us, and we will make reasonable efforts to update or correct it promptly.

7.    Consent and Withdrawal: By engaging our services, you provide your consent to the collection, use, and disclosure of your personal information as outlined in this privacy policy. You have the right to withdraw your consent at any time by contacting us. However, please note that withdrawing consent may impact our ability to provide you with certain services.

8.    Privacy Inquiries and Complaints: If you have any questions, concerns, or complaints regarding our privacy practices or the handling of your personal information, please contact us. We will investigate and respond to your inquiries and complaints promptly.

We reserve the right to update and modify this privacy policy as necessary. Any changes will be posted on our website, and we encourage you to review this policy periodically.

Effective Date: 20 September 2022